REFUNDS & RETURNS

We want to provide you with the best experience possible, so we take customer satisfaction very seriously.

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Candle making is a complex procedure with many extenuating factors, we cannot guarantee how a wick will perform in your particular blend and vessel. 

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At this time, we cannot accept returns, however we will always strive to ensure the satisfaction of our customers.

If you have received a damaged or incorrect item, we will happily exchange or replace the item as quickly as possible. If you have an issue, please contact us. You have a timeframe of 28 days to exchange your product. Please e-mail us at "hello@elevohome.com".

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When posting your package we recommend that you retain your proof of postage and use a signed for delivery service. Products must be returned in original packaging and in a re-sellable condition, so please ensure it is packed well to avoid damage in transit.