FAQS

WHAT WAX DO YOU USE?

We use all natural soy wax, which does not contain the harmful chemicals that other waxes can. Soy candles burn longer and cleaner.

WHAT ARE YOUR WICKS MADE OF?

We use all natural wooden wicks.Our premier, all natural, single-ply Original Wick is made from native, sappy fruit trees.

TRANSACTION CURRENCY?

All products and shipping costs are in United Kingdom British Pound (GBP).

WHEN WILL MY ORDER BE DISPATCHED?

Orders received on weekdays will be dispatched within 48-72 hours. Order received on Friday-Sunday, will be dispatched Monday.

I HAVE A BUSINESS ENQUIRY, HOW DO I CONTACT YOU?

Please email hello@elevohome.com

CAN I ADD AN ITEM TO MY ORDER AFTER I HAVE PLACED MY ORDER?

Contact our customer care team as soon as you have made the purchase. We will try to amend your order. Unfortunately if your order has already been sent out, you will need to place a separate order for anything else that you want to buy.

Custmer Care : elevohome@hotmail.com

WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?

Our Customer Care Team are here to help with any problems. Custmer Care: elevohome@hotmail.com

CAN I USE MORE THAN ONE DISCOUNT OFFER ON MY ORDER?

Our promotions cannot be used in conjunction with any other offer.

DOMESTIC SHIPPING - UK

United Kingdom Shipping:

We provide shipping options for our UK customers via Royal Mail:

-Standard Shipping - Approx. 2 - 3 Business Days - £3.20

-Standard Shipping (Signed For) - Approx 2 - 3 Business Days - £4.00

-First Class Shipping - Approx. 1 - 2 Business Days - £5.30

-First Class (Signed For) - Approx. 1 - 2 Business Days - £6.30

INTERNATIONAL SHIPPING

We offer one shipping option to our international customers to the following countries for a flat fee of £12.30p.

Austria, Belgium, Denmark, Finland, germany, holland, ireland, italy, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

WHAT IS THE ELEVÒ HOME LOYALTY PROGRAM

It's simple... Every time you make a purchase on www.elevohome.com you earn points which can be turned into rewards such as discounts/coupons on elevò home products bought on www.elevohome.com